How It Works
A manageable path from first conversation to test case.
The process is designed to establish fit before the requesting laboratory or production partner commits time, live files, shipping, or ongoing volume.
Six clear stages
Fit first. Details second. Live work only after confirmation.
Each stage answers the next operational question without asking a laboratory to send sensitive case material prematurely.
- 01
Initial inquiry
Share your laboratory name, case types, general capacity need, and desired timing. Keep the information commercial and operational—not patient-specific.
No prescriptions, scans, identifiable photographs, or live case files are needed.
- 02
Fit assessment
Review approximate volume, digital or physical workflow, communication needs, and whether the request is temporary, seasonal, or ongoing.
The goal is to identify a practical support lane before either side commits production time.
- 03
Production-side coordination
When there is a practical fit, receive the relevant information and production-side introduction needed to continue the conversation.
US Lab Partner coordinates the relationship and does not imply a single production location or facility.
- 04
Confirm the details
Establish applicable pricing, materials, turnaround expectations, shipping, warranty or remake terms, communication, and submission requirements.
Commercial and technical details should be agreed before any case moves forward.
- 05
Begin with a test case
Use a controlled first case to evaluate communication, records, workflow compatibility, expectations, shipping, and case fit.
A test case is an evaluation step, not a guarantee of ongoing volume or universal case acceptance.
- 06
Discuss what comes next
If the test path works for both sides, recurring, seasonal, or larger-volume overflow needs can be explored.
Longer-term volume is discussed only after both sides have enough information to evaluate the relationship.
Digital and physical workflows
Confirm the correct path before anything moves.
Scanner systems, accepted file formats, required records, packaging, shipping, and communication paths can vary. The first conversation should establish which process applies.
- Scanner and file-format compatibility
- Required records and prescription details
- Digital transfer or physical shipping method
- Questions, approvals, and issue escalation
- Turnaround and commercial expectations
The first step is general
Tell us what your laboratory may need help with.
Share case categories, estimated volume, and timing. The correct production workflow can be confirmed after fit is understood.