FAQ
Straight answers before a pilot conversation begins.
Review the basics about relationship ownership, private pricing, production transparency, workflow, and what not to send through the public form.
Request a Pilot ReviewCommon questions
Fit first. Pilot details before work.
If your question is specific to a case type or production need, share the general business goal and timing through the pilot form.
Contact US Lab PartnerWho is US Lab Partner designed for?
The primary program is for growing dental practices, large clinics, multi-location groups, and regional dental organizations. Dental laboratories can still use the separate For Labs channel.
Who owns the practice relationship?
US Lab Partner, led by Tina Whatley, CDT, owns the U.S.-side account relationship and coordinates qualification, proposals, onboarding, and ongoing communication. Palmary Dental Lab is the disclosed production partner in Shenzhen.
What case types may be supported?
Selected fixed, implant restorative, removable, appliance, and digital workflows may be discussed. Exact fit, materials, indications, records, and production requirements must be confirmed before work is sent.
How does the pilot work?
After qualification and a private proposal, the practice and US Lab Partner define a limited scope, approved submission workflow, communications cadence, and review criteria before production begins.
Is practice pricing published online?
No. Practice pricing is shared privately after the organization's workflow, volume band, service interests, shipping, and pilot scope are understood. Wholesale pricing remains limited to qualified laboratory relationships.
How are turnaround times determined?
Turnaround expectations depend on the case type and production workflow and must be confirmed before submission.
How are files or physical cases submitted?
The correct digital transfer or physical shipping method is confirmed after the initial fit conversation. Do not send live case material with the first inquiry.
What materials are available?
Material options and case-specific requirements must be confirmed for the selected workflow. The public site does not make blanket material or brand claims.
How is shipping handled?
Shipping arrangements, timing, responsibilities, and costs are reviewed before a case moves forward.
What happens if a case needs adjustment or remake?
Applicable adjustment, remake, and warranty terms should be confirmed and agreed before production begins.
Do you accept inquiries nationwide?
Yes. Production approval still depends on state-specific registration, prescription or work-order requirements, the involved manufacturer and importer roles, and workflow readiness.
Should patient information be submitted through the inquiry form?
No. Do not submit patient-identifying information, prescriptions, scans, identifiable photographs, live case files, or protected health information through the initial form or email.
How do laboratories request wholesale information?
Use the For Labs page or email cases@uslabpartner.com with general laboratory, case-category, volume, and timing details only.
Still evaluating fit?
Start with a focused practice inquiry.
Share the organization, workflow, volume band, and what a useful pilot should prove.